In the December 2020 release (20.12), Oracle introduced a helpful notification that your Strategic Modeling client install is out-of-date. The Strategic Modeling Excel Add-on is not automatically updated and must be manually installed by individual users or packaged and deployed by their IT departments. Oracle provides monthly updates to their Cloud software which, is deployed to TEST PODs on the first Friday of the month and then deployed to PROD PODs on the third Friday of the month. This is a great way to interact with the Strategic Modeling, however, the software installation needs to be updated on a regular basis, or it will become incompatible with the Strategic Modeling models saved in the Cloud. The Excel UI requires a software installation that provides an Add-on or Ribbon to Excel. The Strategic Modeling module within Oracle’s Cloud EPM platform has both a Web User Interface and an Excel User Interface. When this occurs, they get an HSF 13499 error message, and they are unable to open models saved to the Cloud. A common problem that Strategic Modeling users have been encountering is a compatibility issue between their Strategic Modeling Excel Add-on and their Cloud instance.
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